In the new age of healthcare, results and payments are being influenced by patient perceptions of the services received. Government, insurers, and patients are generating data that impacts you and we are here to help you control it.
Dramatically increase the amount of patient feedback without adding servers, software, or extra staff. Our automatic analysis of multiple languages alerts you to patient sentiment as well as specific issues that need to improve.
We make Big Data easy to use for your practice, clinic, or hospital. You do not need to hire a data scientist to develop a system to track and measure patient feedback for monthly reports for management – we’ve done it for you.
Metriq Labs helps you uncover what your patients think about your care after they leave your office through:
A reliable system and validated method to gather and analyze patient feedback from multiple sources and formats, using a proprietary algorithm that creates an objective score to compare to national and local averages.See example
Robust monthly and on-demand reporting system with all the key elements needed to understand how to improve your patient satisfaction and quality of care, with easy to understand graphics that showcase your past performance and trends.See example
Use our effective and tested system to capture more useful patient feedback through a simple-to-use digital questionnaire. Answering a few quick questions provides actionable data due to our automated analysis of patient answers.See example
The Patient Satisfaction Score shows how patients rated a doctor, clinic, or hospital across all included review sites and direct patient feedback via our Digital Comment Card. It’s based on an analysis of the actual written text in English, Spanish, and a range of other languages.
The Patient Satisfaction Score Trend shows how a doctor is doing with patients over the last six months. The blue bars represent the average score for the month, while the orange line represents the overall average score. Health care providers can better understand changes in through satisfaction trends.
The Patient Sentiment Analysis provides a Positive/Negative/Neutral breakdown of monthly patient reviews. This quick snapshot gives a better understanding of whether patients have strong feelings about a provider, positively or negatively.
The monthly and on demand patient satisfaction report and doctor review monitoring system have all the key elements needed to understand how to improve your patient satisfaction and quality of care, with easy to understand graphics that showcase your past performance and trends. It’s based on a reliable, validated, and trusted method to gather and analyze patient feedback in English, Spanish, and many other languages through multiple internal and external sources and formats.
The use of our tested and effective DCC solution captures more useful patient feedback through a simple-to-use digital questionnaire and increases the volume of feedback. Answering a few quick questions provides actionable data due to our automated analysis of patient answers.